Return & Exchange Policy

When You Can Return or Exchange

Tell us within 3 days of receiving your parcel. We accept returns and exchanges when:

• The wrong product or wrong size was delivered.
• The product arrived damaged or has a manufacturing defect.
• The product differs materially from what was shown on the product page.

Condition of the Product

To be accepted, the item must be:

• Unused, unwashed and unworn, with no perfume, stain or alteration.
• Complete with its original tag, blouse piece, gift box and packaging.
• Returned with the invoice or the order number.

We strongly recommend recording a video while opening the parcel. It makes any claim straightforward for both sides.

Who Pays the Courier Charge

Items We Cannot Accept Back

• Earrings and nose pins, for hygiene reasons, unless they arrived damaged.
• Blouse pieces or sarees that have been cut, stitched or tailored.
• Products damaged through customer use, washing or improper storage.
• Items reported after the 3 day window has passed.
• Clearance items marked non-returnable on the product page.

How an Exchange Works

1. Message us on WhatsApp or call with your order number and photos.
2. Our team confirms whether the request qualifies, usually the same day.
3. We arrange courier pickup, or you send the parcel to our address.
4. Once we receive and check the item, the replacement is dispatched.

Exchanges are subject to stock. If the piece you wanted is sold out you may choose another product of the same value or take a refund.