Privacy Policy

What We Collect

• Order details: your name, mobile number, email and delivery address.
• Account details: your name, email and a securely hashed password, if you create an account.
• Order history: what you bought, so we can support returns and show you your orders.
• Usage data: basic information such as pages viewed, used to improve the site.

Why We Collect It

We use your information to process and deliver orders, confirm orders by phone or SMS, handle returns and refunds, respond to your questions, and send updates you have asked for. We do not collect information we do not need.

Payment Information

We never see or store your full card number, PIN or mobile wallet password. Online payments are handled by the payment gateway on its own secure systems. We receive only a confirmation that payment succeeded, along with a reference number.

Who We Share It With

Your delivery name, address and phone number are shared with our courier partner, because a parcel cannot be delivered otherwise. We also use payment gateway providers for online payments. We do not sell, rent or trade your personal information to anyone.

Marketing Messages

We send offers and new collection updates only to customers who have subscribed. Every message includes a way to stop receiving them, and you can ask us to remove you at any time.

Cookies

The site uses cookies to keep your cart and your login session working as you move between pages. You can block cookies in your browser, though the cart and account areas will stop working correctly if you do.

Data Security

Passwords are stored as one-way hashes and are never readable, even by us. Access to order data is limited to the team members who handle orders. No system is perfectly secure, but we take reasonable steps to protect what you give us.

Your Rights

You can ask us what information we hold about you, correct anything that is wrong, unsubscribe from marketing, or ask us to delete your account. Write to us using the details on the Contact page and we will respond.